Return & Refund Policy

A digital service

Takda is subscription software delivered online. There are no physical goods, so returns in the traditional sense do not apply. This policy covers subscription charges and one-time credit purchases made through our payment providers.

Free tier

The Free plan is how you evaluate Takda before paying anything. It is free for as long as you want it, covers up to 3 active clients, and never requires a card. There is no time-limited trial to expire and no automatic charge at any point. We encourage you to use the Free plan to confirm Takda fits your workflow before subscribing to a paid plan.

The Free plan keeps the last 2 years of timesheets, invoices and expenses. Older records are locked, then deleted after at least 30 days' notice by email and on your dashboard, with an export of the records scheduled for deletion. Clients, projects and settings are never deleted. Paid plans keep unlimited history, and moving to a paid plan before the deletion date cancels it.

Subscriptions

Paid plans are billed in advance, monthly or yearly. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period, and you keep access to paid features until that period ends. We do not issue partial-period refunds for a billing period that has already been charged.

One-time credit purchases

Credit packs (such as AI credits) are prepaid and consumable. If you have not consumed any credits from a pack, you may request a full refund of that purchase within 7 days of the charge. Once any credits from a pack have been consumed, the purchase is non-refundable.

Billing errors and duplicate charges

If you believe you were charged in error or charged twice for the same purchase, contact support@takda.dev within 30 days of the charge. Genuine duplicate or erroneous charges are refunded in full to the original payment method.

How to request a refund

Email support@takda.dev from your account email address with the date and amount of the charge and a short description of the issue. We respond within 5 business days. Approved refunds are issued to the original payment method; the time it takes to appear depends on your bank or card issuer.

A dated receipt is issued for every charge and emailed to the billing contact on the account. Receipts are also available at any time from Settings, then Billing. If you do not recognise a charge, please contact us before raising a dispute with your bank so we can resolve it directly.

Contact

J.R. Sasing Software Development Services
Operator of Takda (takda.dev)
Email: support@takda.dev
Phone: +63 991 434 0296
Address: Athecor Bldg., Tipolo, 6014 Mandaue City, Cebu, Philippines
DTI Business Name No. 8187538